Privacy Policy

Effective Date: May 1, 2026

1. Introduction

HMM Consulting LLC DBA Truenest Property Management DBA Truenest Property Management ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.truenestpropertymgmt.com or use our property management services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

•       Name and contact information (email address, phone number, mailing address)

•       Property details (property address, type, ownership status)

•       Information submitted through inquiry or contact forms on our website

2.2 Information Collected Through Third-Party Platforms

We use Buildium, a third-party property management software platform, for operational purposes including tenant applications, lease management, maintenance requests, and owner/tenant portal access. Additional information such as employment history, financial information, and identification documents may be collected directly by Buildium in accordance with their privacy policy. We encourage you to review Buildium's privacy policy at www.buildium.com.

2.3 Automatically Collected Information

When you visit our website, certain information may be collected automatically through analytics tools and cookies, including:

•       IP address and browser type

•       Pages visited and time spent on our site

•       Referring website or search engine

•       Device type and operating system

We may use Google Analytics or similar tools to help us understand how visitors interact with our website. You may opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

3. How We Use Your Information

We use the information we collect to:

•       Respond to your inquiries and provide requested services

•       Process tenant applications and manage leases

•       Coordinate property maintenance and HOA management

•       Communicate important updates, notices, and information related to your account or property

•       Improve the functionality and content of our website

•       Comply with applicable legal obligations

•       Protect against fraudulent or unauthorized activity

4. Sharing of Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

•       Service Providers: With third-party vendors (such as Buildium) who assist in operating our business and delivering services, subject to confidentiality agreements

•       Legal Requirements: When required by law, court order, or governmental authority

•       Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business

•       Protection of Rights: To protect the rights, property, or safety of Truenest Property Management, our clients, or others

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Property management records may be retained for a minimum of three (3) to seven (7) years in accordance with Maryland, D.C., and Virginia recordkeeping requirements.

6. Your Rights and Choices

Depending on your state of residence, you may have certain rights with respect to your personal information, including:

•       The right to access the personal information we hold about you

•       The right to request correction of inaccurate information

•       The right to request deletion of your information, subject to legal obligations

•       The right to opt out of certain communications

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Maryland, D.C., and Virginia Privacy Considerations

We operate in Maryland, Washington D.C., and Virginia and comply with applicable privacy laws in those jurisdictions. If you are a resident of Virginia, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and opt out of the sale or targeted advertising of your personal data.

8. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that some features of our website may not function properly without cookies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Truenest Property Management

4500 Forbes Blvd, Lanham, MD 20706

Phone Number: 240-981-5918

Email: [email protected]

Website: www.truenestpropertymgmt.com